Industry demo · Accounting

Chatbot for an accounting firm in the Netherlands

This working demo shows how a chatbot answers client questions about Dutch taxes using a prepared knowledge base-without manually searching through dozens of documents.

Try example questions Build one with your data

Who it is for

  • Accounting and tax firms serving entrepreneurs in the Netherlands.
  • Advisers who repeatedly answer common client questions.
  • Support teams that need one source of consistent answers.

What this chatbot solves

It accepts a question in natural language, finds relevant passages in uploaded materials, and produces an answer in the required style. It can handle an initial enquiry, explain general rules, and route complex cases to a specialist.

Example questions

Open the chat in the bottom-right corner and ask your own question, or test one of these topics:

  • Income tax and tax rates
  • Tax credits and the Zvw healthcare contribution
  • Deductions for self-employed and new entrepreneurs
  • The hours criterion
  • Tax relief when a partner works in the business
  • Carrying forward business losses
  • Business expenses, home office, and transport
  • Investment, energy, and environmental allowances
  • VAT rates, returns, and payment deadlines
  • The KOR small businesses scheme
  • VAT deduction, refunds, and corrections
  • Transactions with EU counterparties
  • Invoices and accounting record retention
  • Corporate income tax and BV reporting
  • DGA salary and dividend taxation

What is in the knowledge base

The demo knowledge base covers the main taxes and obligations for entrepreneurs and companies in the Netherlands: inkomstenbelasting, omzetbelasting, vennootschapsbelasting, rules for zelfstandigen and BVs, deductions, allowances, invoices, and reporting.

Demo limitations

  • The chatbot answers only from the uploaded materials.
  • It does not know the user's personal circumstances, contracts, or accounting records.
  • Legislative changes made after the sources were updated may be missing.
  • Disputed and individual cases should be escalated to an accountant.

What you can upload for your own chatbot

  • Procedures: company instructions, methods, and checklists.
  • Client resources: FAQs, guides, email templates, and service explanations.
  • Regulatory sources: saved guidance and official publications.
  • Services and processes: prices, package contents, deadlines, and document submission rules.

Accounting firm use cases

Initial consultation

The chatbot identifies the enquiry, gives a basic explanation from company materials, and collects the question for an adviser.

Existing client support

It explains which documents are needed, where to send them, applicable deadlines, and when an accountant will respond.

Employee assistant

It finds the right passage in an internal procedure and helps staff prepare a consistent client response.

What an answer looks like

Client question

Which home-office costs can an entrepreneur claim?

Chatbot behaviour

The chatbot explains the conditions contained in the knowledge base, distinguishes general rules from exceptions, notes where the answer depends on facts, and recommends advice when information is insufficient.

Configuration for your case

  • Answers in Dutch, English, Russian, or another required language.
  • Your firm's tone of voice and mandatory disclaimer.
  • Rules for answering, asking follow-up questions, or escalating to a specialist.
  • Website placement and connections to the required channels.

Implementation FAQ

Do we need to train our own AI model?

No. You upload the materials and define instructions; the platform uses them as the basis for answers.

Can answers be restricted to company documents?

Yes. Instructions and the knowledge base define the answer scope, while unknown questions can trigger a refusal or human handoff.

How do we keep tax information current?

Assign a knowledge-base owner, record when sources were reviewed, and replace documents whenever the rules change.

Can the chatbot be used only inside the firm?

Yes. The same approach works for an internal employee assistant and searches across working procedures.

Build this chatbot with your own data

Upload company documents, configure answer rules, and add the resulting assistant to your website.

Create a chatbot