What is RAG technology and how does it improve AI chatbot responses?

RAG (Retrieval-Augmented Generation) combines document retrieval with language generation so AI answers are based on your documents and knowledge sources.

How does FileBrain Pro ensure data privacy and security?

Data is processed in isolated environments with strict access controls and authentication. Your data is not used to train external AI models and remains under your ownership.

What are tokens and how are they calculated?

Tokens are the basic units used by AI models to process text. On average one token represents about four characters or three quarters of a word in English.

How can I integrate FileBrain Pro into my existing systems?

FileBrain Pro provides a REST API, embeddable website chat widgets, and iframe integration for connecting AI chatbots to your applications or website.

What types of documents can FileBrain Pro process?

FileBrain Pro supports PDFs, Word documents, CSV files, Markdown, plain text, and HTML content.

How can I customize the AI response style and tone?

You can configure response tone, prompt templates, and behavior rules to adapt chatbot responses for different audiences and use cases.

What are the steps to set up a new AI chatbot project?

Create a project, upload documents or connect data sources, configure chatbot settings, test responses in the playground, and deploy via widget or API.

What support and resources are available for developers?

Developers have access to API documentation, integration examples, and tools for testing chatbot requests and responses.

Can I use FileBrain Pro as a RAG API from my own apps?

Yes. FileBrain Pro exposes a RAG API that allows external applications or services to query your knowledge base while keeping answers grounded in your documentation.

Build AI assistants that know your business

Automate customer support with AI trained on your documents. Customize workflows and integrations. Deploy in minutes and stay in full control.

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Free credits included. No card required.

Join 200+ companies automating customer support

6M+

Document pages processed by support teams

95%+

Answer accuracy vs your knowledge base

24/7

Availability

1.4M+

Customer support queries resolved by AI

Features

Why teams choose FileBrain Pro

Build reliable AI support agents powered by your own knowledge.

Feature	FileBrain Pro
Answers from your documents	✓
Custom AI logic & workflows	✓
Deploy in minutes	✓
RAG API available	✓
Embeddable chat widget (JS / iframe)	✓
API, webhooks & integrations	✓
Ingests PDFs, docs, websites, youtube	✓
Free credits available	✓

Use Cases

Industry-specific AI Applications

Tailored solutions for every business domain

How can I help you with your support case today?

My order #12345 hasn't arrived yet

I've found your order. It's currently in transit and scheduled for delivery tomorrow between 9 AM and 12 PM. Would you like me to share the tracking details?

Welcome! I can help you with HR policies and procedures.

What's our work from home policy?

According to our latest policy (updated March 2024), employees can work remotely up to 3 days per week. Would you like me to explain the scheduling process?

I can help you find the perfect learning materials.

I need to learn about data analytics

Based on your profile, I recommend starting with 'Introduction to Data Analysis' course. It covers Python, pandas, and visualization basics. Would you like to see the course outline?

Welcome! I can help you find the perfect room and answer any questions about our hotels.

I need a room with ocean view for next weekend, and I'm wondering about spa services

I found 3 ocean-view rooms available for next weekend. Our Deluxe Suite includes complimentary spa access. The spa offers 12 treatment types, including our signature massage. Would you like to see room details and spa packages?

Hi! I can help you find the perfect product and answer any questions about our catalog.

I'm looking for a 4K TV under $1000 that's good for gaming

Based on your requirements, I recommend the Samsung Q60B. It offers 4K resolution, 120Hz refresh rate, and Game Mode Pro, all for $899. It has excellent reviews for gaming due to its low input lag. Would you like to see detailed specs or compare it with other models?

How It Works

AI answers from your documents

Data Input

Connect unstructured data sources

Documents

PDF, Word, MD, Txt

Web Content

URLs, HTML

Video

YouTube

Processing & Embedding

Prepare your data for retrieval

Smart Chunking

Split documents into meaningful segments

Vector Embedding

Convert text into semantic vectors

Vector Database

Store embeddings for fast retrieval

Retrieval & Generation

Find the right context and craft your answer

Similarity Search

Retrieve the most relevant chunks

LLM Generation

Compose natural, grounded answers

Delivery & Integration

Send responses wherever they’re needed

Messaging

Telegram, WhatsApp

Website

iFrame, JS Widget

API

REST

Automation

Make, Zapier, N8n

Benefits

Enterprise-grade AI, Production-ready

Secure, scalable and ready for your business needs

High Accuracy

Advanced RAG technology ensures precise and relevant responses based on your data.

Context-aware responses
Smart document chunking

Data Transparency

Full visibility into how your data is processed and used.

Clear data processing
Source tracking

Highly Customizable

Tailor the system to your specific needs and workflows.

Flexible integration
Custom workflows

Lightning Fast

Quick processing and response times for seamless interactions.

Real-time processing
Optimized retrieval

Testimonials

Trusted by Teams Worldwide

See what our customers say

Michael Smith

Senior Technical Director, Technology Sector

FileBrain Pro has transformed how we handle customer documentation. The AI's accuracy in understanding complex technical queries is impressive, and the implementation was seamless. We cut support ticket volume by 65% in the first quarter.

Sarah Johnson

Head of HR Operations, Healthcare Industry

The HR assistant has significantly reduced our response time to employee queries. It handles everything from policy questions to onboarding documentation with remarkable accuracy. Average response time dropped from 4 hours to under 2 minutes.

David Kim

Engineering Team Lead, Financial Services

The API integration was a breeze, and the customization options are extensive. We've seen a 70% reduction in documentation-related queries from our dev team. Deployed in 3 days.

FAQ

Frequently Asked Questions

Everything you need to know about FileBrain Pro and AI document processing

RAG (Retrieval-Augmented Generation) is an advanced AI technology that combines document retrieval with language generation. It helps our AI chatbots provide more accurate and contextual responses by first retrieving relevant information from your documents, then generating responses based on that specific context. This ensures answers are both accurate and grounded in your actual data.

FileBrain Pro implements multiple layers of security:

Your data is processed in isolated environments
We maintain strict access controls and authentication
No data is used for training AI models
You retain full ownership of your data

Tokens are the basic units that AI models process text with. Generally, one token represents about 4 characters or ¾ of a word in English. For example, 'Hello world' is 2 tokens, while 'integration' is 3 tokens. You can try our free Token Calculator tool to estimate token usage for your texts. Token consumption affects pricing and processing speed, so understanding them helps optimize your usage.

FileBrain Pro offers multiple integration options:

REST API for direct integration
Pre-built widgets for quick website integration
iFrame for embedding in your website

Our documentation provides detailed guides for each integration method.

FileBrain Pro supports a wide range of document formats including:

PDF documents
Word documents (.docx)
CSV files
Text files (.txt)
Markdown files (.md)
HTML content

FileBrain Pro achieves higher accuracy through:

Advanced RAG technology for precise information retrieval
Context-aware processing that understands document relationships
Smart document chunking for better comprehension
Source attribution for transparency

FileBrain Pro offers extensive customization options for AI responses:

Adjustable tone settings (formal, casual, technical)
Custom response templates
Personality configuration
Language and terminology preferences

Setting up a new chatbot project is straightforward:

Create a new project in your dashboard
Upload your documentation or connect your data source
Configure your chatbot's personality and response style
Tweak the highly customizable settings to your needs
Test your chatbot in Playground
Deploy to your chosen platform or integrate via API

We provide comprehensive support and resources including:

Detailed API documentation
Code examples in multiple programming languages
Interactive API playground
Priority technical support for enterprise customers

Yes. FileBrain Pro exposes a RAG API so you can query your Knowledge Base from any external system – product, backend service, chatbot, or workflow. Each request can include a custom, per-query prompt (persona, tone, task) while the engine still grounds answers strictly in your indexed docs, making it ideal for building "RAG-as-an-API" customer support, internal tools, and agent workflows.